Pivoting to a Career in Hospitality: A Guide to New Beginnings

Pivoting to a Career in Hospitality A Guide to New Beginnings
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Are you yearning for a career change that offers more freedom, interpersonal interaction, and creativity? If so, the hospitality industry might be the sanctuary you’ve been searching for. Shifting gears professionally is no trivial matter, and it can be particularly intimidating for those considering a leap into a people-centric field like hospitality. However, with due diligence, foresight, and adaptability, pivoting can be less of a hurdle and more of an exciting venture. Here’s a guide on how to successfully transition into a career in hospitality.

Self-Assessment: Is Hospitality for You?

Before you tender your resignation letter, engage in some introspection. The hospitality industry is ideal for individuals who thrive in social environments, have a passion for service, and possess excellent communication skills. If you can manage stress and think on your feet, you’re already halfway there.

Research the Landscape

Hospitality is a broad field that spans across various sectors like hotels, restaurants, event planning, and travel and tourism. It would be wise to identify your specific interests and conduct thorough research. What qualifications are generally required? What are the various job roles? Which sector is currently booming? Knowledge is your greatest asset in this transition.

Skill Upgrading and Education

Most positions in hospitality require some level of expertise in customer service and management. While you may have transferable skills from your previous career, formal training can give you a competitive edge. Short courses in hospitality management, food and beverage services, or even an advanced degree can be incredibly advantageous.


In the hospitality industry, who you know can sometimes be as crucial as what you know. Attend industry events, join hospitality-related social media groups, and consider informational interviews with professionals in the field. Networking can offer you not just invaluable insights but also potential job leads.

Gain Practical Experience

The theoretical knowledge acquired from courses needs to be complemented by hands-on experience. You can opt for internships or even part-time positions. Some establishments offer ‘work trials’ that can give you a taste of what to expect. Even volunteering at events can provide practical skills that will make your CV more appealing.

Build an Impressive CV and Portfolio

Your CV should clearly highlight why your skills, even if they were attained in a different industry, are relevant to hospitality. For example, if you’ve managed teams before, that’s leadership; if you’ve had to meet strict deadlines, that’s time management. Adding a portfolio that includes any relevant projects, events you’ve organised, or customer service roles can also make your application stand out. You’ll then be able to apply for live-in pub manager jobs.

Understand the Legalities

The hospitality industry has various rules and regulations, especially concerning licences, health and safety, and employment law. Familiarising yourself with these regulations will not only assist in your day-to-day operations but also portray you as a well-informed and thus, more employable, candidate.

Digital Skills

The impact of technology on hospitality is growing exponentially. Understanding the basics of Customer Relationship Management (CRM) software, Point of Sale (POS) systems, and even social media marketing can give you an edge over other candidates.

Cultural Sensitivity

Hospitality is all about dealing with a diverse range of people. Being culturally sensitive and aware can significantly enhance your service quality. Whether you are dealing with international clients in a hotel or organising a multicultural event, your ability to cater to diverse needs can set you apart.

Financial Implications

Changing careers will likely come with financial ups and downs. Be prepared for initial lower earnings as you work your way up in a new field. Budgeting and having a financial safety net can help you navigate this transition more smoothly.

Master the Art of Interviewing

In hospitality, interviews often go beyond technical skills and qualifications. Your personality, enthusiasm, and ability to interact can be equally weighed. Practise common hospitality interview questions and scenarios to better prepare yourself.

Be Resilient and Adaptable

As you enter a new industry, be prepared for challenges. However, resilience and adaptability are key. Learn from every experience, and don’t be disheartened by setbacks. The hospitality industry offers rapid career progression for those who are willing to work for it.

Continuous Learning

Once you do break into the industry, remember that continuous learning is crucial. Whether it’s new software, updated legal guidelines, or customer service techniques, staying current can make you indispensable.

Switching to a career in hospitality can be a transformative experience, offering a dynamic and fulfilling professional life. It’s an industry that not just allows but often requires you to wear many hats—no two days are the same, and the opportunities for growth are abundant. As you embark on this journey, equip yourself with the right skills, network relentlessly, and above all, cultivate a service-oriented mindset. Your journey in hospitality could be the adventure you’ve been waiting for. Cheers to new beginnings!


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